Terms & Conditions

These terms govern your use of refactorlabs.net and any course you enrol in through it. The service is operated by REFACTOR LABS LTD, a private limited company registered in England and Wales under company number 17470752, referred to below as “Refactor Labs”, “we” or “us”. Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

By submitting an enrolment request, paying for a course, or otherwise using the site, you accept these terms. If you do not accept them, please do not use the service.

You must be at least 16 years old to enrol. If you are under 18, a parent or legal guardian must accept these terms on your behalf and is responsible for any payment.

You agree that the information you give us during enrolment is accurate, and that you will keep your contact details current so we can reach you about your sessions.

Submitting the enrolment form on this site is a request, not a purchase. It does not create a contract and does not charge you.

• We review your request and contact you by email, normally within one to two business days.
• We arrange a short introductory call to confirm the track, the level and the weekly schedule are right for you.
• Only after that call do we send a payment link. A place is confirmed when payment is received.
• We may decline a request — for example if there is no capacity for your track or timezone. If we do, we will tell you why.

Each paid enrolment includes, for the stated duration of the course:

• Access to the written lessons, exercises and code for that course.
• A weekly one-on-one video session of approximately 45 minutes with your assigned mentor.
• Written review of project work you submit, normally returned within two business days.
• Asynchronous messaging with your mentor between sessions during the course.
• Continued access to the course materials after the course ends, including future updates to them.

Course durations shown in the catalog are expected durations at a typical pace. Your mentor may adjust the plan to suit your progress.

You and your mentor agree a recurring weekly slot. Either side may reschedule a session at no cost with at least 12 hours' notice.

• A session cancelled with less than 12 hours' notice, or missed without notice, counts as delivered.
• If your mentor cancels late or fails to attend, that session is rescheduled and does not count against your total.
• Unused sessions do not roll over past the end of the course unless we agree otherwise in writing.
• If your mentor becomes unavailable mid-course through illness or similar, we will agree a pause with you, or refund the remaining sessions pro rata — whichever you prefer.

Prices are shown in pounds sterling (GBP) and, unless stated otherwise, include VAT where it applies. Payments are processed by a third-party payment provider; we do not store your card details.

Where a payment plan is offered, missing an instalment may pause access to sessions until the balance is settled. We will always email you before pausing anything.

Refunds are governed by our Refund Policy, which forms part of these terms. In short: you can request a full refund within 30 days of purchase, and we handle partial refunds fairly once sessions have begun.

Your mentor is a person doing a job. We ask that sessions stay professional and respectful in both directions.

• Do not share your account, session links or course materials with people who have not enrolled.
• Do not record a session without your mentor's explicit consent.
• Do not use the service to harass anyone, or to build or distribute malicious software.

We may suspend or end access for serious or repeated breaches. Where we end access for a reason that is not your fault, we refund the unused portion.

Course materials — lessons, exercises, slides and sample code — remain the property of REFACTOR LABS LTD. Your enrolment grants you a personal, non-transferable licence to use them for your own learning, including in commercial work you do yourself.

Your work stays yours. Code and projects you write during a course belong to you. We will not publish or reuse your work without asking you first.

We provide education, not employment. We do not guarantee a job, a salary outcome, a certification recognised by any third party, or that any particular technology will stay in demand.

To the fullest extent permitted by law, our total liability arising from your use of the service is limited to the amount you paid us in the twelve months before the claim. We do not exclude liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be excluded.

We may update these terms as the service changes. If a change materially affects a course you are currently enrolled in, we will email you at least 14 days before it takes effect, and you may cancel and receive a pro-rata refund if you do not accept it.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute — without removing any consumer protection you have under the laws of the country you live in, including the Consumer Rights Act 2015.

Questions about these terms go to [email protected].